Kick Removals (“we”, “us”, or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website: https://kickremovals.co.uk (the “Site”).
By using our website or submitting your personal data through any forms on the Site, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We collect the following types of personal and non-personal information:

a. Information You Provide Directly

• Contact Forms / Quote Requests: Name, email address, phone number, service location, and any message or inquiry you send.
• Booking Forms: Address, moving details, preferred date/time, and any other logistical information.
• Emails or Phone Calls: Any information you voluntarily share during communication with us.

b. Information Collected Automatically

• Log Data: IP address, browser type, operating system, referring URLs, pages visited, and date/time of access.
• Cookies and Tracking Technologies: For analytics, session management, and to improve user experience (see Section 7 for details).

2. How We Use Your Information

We use your personal information only for the purposes it was collected for:

• To respond to your inquiries or provide quotes.
• To schedule and manage removal services.
• To improve our website and services.
• To prevent spam, fraud, or abuse.
• To comply with legal obligations (if required).

We do not sell, rent, or trade your personal data with third parties.

3. Who We Share Your Data With

We only share your data in the following situations:

• Service Providers: Trusted third-party vendors (e.g., hosting, email delivery, analytics tools like Google Analytics) who process data on our behalf under confidentiality agreements.
• Legal Requirements: If we’re legally required to share data (e.g., by court order or government request).
• Business Transfers: If our business is sold or merged, your information may be transferred to the new owner (with notice provided).

4. How We Store and Protect Your Information

We implement the following data protection practices:

• SSL encryption to secure data transmission.
• Firewalls and security software on our servers.
• Access control — only authorized personnel can access personal data.
• Regular updates and maintenance of website software and plugins.

Despite these efforts, no online platform is 100% secure. You submit your data at your own risk.

5. Your Rights (UK & EU Users – GDPR)

Under the UK GDPR, you have the right to:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Ask us to correct inaccurate or incomplete data.
• Erasure: Request deletion of your data (subject to legal obligations).
• Restriction: Ask us to limit processing of your data.
• Objection: Object to processing based on our legitimate interests.
• Data Portability: Request your data in a structured format for reuse elsewhere.

To exercise these rights, contact us at:
📧 kickremovals@gmail.com

We may need to verify your identity before fulfilling your request.

6. How Long We Keep Your Data

We only retain your personal data for as long as necessary:

• Contact/quote form submissions: Up to 12 months unless a job is booked.
• Booking/customer records: Up to 6 years (for accounting and legal reasons).
• Analytics data: Typically stored for 14–26 months by third-party tools like Google Analytics.

After this period, your data is securely deleted.

7. Cookies and Tracking Technologies

We use cookies to:

• Help you navigate the website efficiently.
• Analyze how the website is used.
• Store preferences and improve user experience.

You can disable cookies through your browser settings. Note that doing so may affect how the website functions.

For more details, refer to our Cookie Policy (if separate).

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 16. We do not knowingly collect personal information from minors. If you believe we have collected such information, please contact us for deletion.

9. Third-Party Links

Our website may link to third-party websites (e.g., social media, partner sites). We are not responsible for their privacy practices. Always review the privacy policy of any site you visit outside ours.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Effective Date” at the top.

We recommend reviewing this policy periodically to stay informed.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or your personal data, contact us at:

Kick Removals
📧 Email: kickremovals@gmail.com
🌐 Website: https://kickremovals.co.uk