Welcome to https://kickremovals.co.uk (the “Website”), operated by Kick Removals (“we”, “us”, “our”). By accessing or using this Website or booking our services, you agree to be bound by these Terms and Conditions.
If you do not agree with any part of these terms, do not use the Website or our services.

1. Services We Offer

Kick Removals provides local and regional removal services, including home and office moving, packing, and transport logistics, as described on our Website.

All services are subject to availability, suitable access, and confirmation.

2. Quotes and Bookings

• Quote Requests: Quotes provided via our online forms, email, or phone are estimates only unless a site visit or detailed inventory has been done.
• Booking Confirmation: A booking is only confirmed once we have:
  • Received all required information
  • Provided written confirmation (email or message)
• Cancellations: Cancellations must be made at least 24 hours before the scheduled move. Late cancellations may incur a charge to cover preparation costs or staff time.

3. Payment Terms

• Methods Accepted: We accept cash, bank transfer, and other methods specified at time of booking.
• Payment Timing: Payment is due on the day of service, unless otherwise agreed in writing.
• Late Payments: Late payments may result in additional fees and potential refusal of future service.

4. Customer Responsibilities

To ensure a smooth and safe move, customers must:

• Provide accurate access details (e.g., parking, stairs, narrow doors).
• Secure any necessary permissions or permits (e.g., parking space, building access).
• Be present at pickup and delivery addresses or have someone authorized to represent them.
• Ensure all items are packed securely unless packing is part of the booked service.

We are not responsible for delays or issues caused by inaccurate or incomplete information provided by the customer.

5. Liability & Damages

We handle all items with care. However:

• We are not liable for damage to:
  • Items not packed by us
  • Items with existing damage
  • Fragile items without proper packaging
• We are not responsible for delays due to traffic, weather, or circumstances beyond our control.
• In case of loss or damage proven to be caused by us, our liability is limited to the value of the affected item or the cost of repair, up to a maximum of £100–£500 unless you carry insurance.

For high-value items, it is your responsibility to inform us in advance and consider arranging separate insurance if needed.

6. Refusal of Service

We reserve the right to refuse service if:

• The working environment is unsafe (e.g., hazardous conditions, abusive behavior).
• The job involves illegal or restricted items.
• The access or job scope significantly differs from the agreed terms.

In such cases, no refunds will be issued if service was booked under false pretenses.

7. Website Use

By using our Website, you agree:

• Not to misuse, hack, or disrupt the functionality of the Website.
• Not to copy or reuse any of our content without written permission.

All content, logos, and images on this site are the intellectual property of Kick Removals and may not be used without permission.

8. Third-Party Links

Our Website may link to third-party sites for your convenience (e.g., payment platforms, social media). We are not responsible for the content, availability, or privacy practices of those sites.

9. Changes to Terms

We may update these Terms & Conditions at any time. Changes take effect immediately when posted to this page. It is your responsibility to review these terms periodically.

10. Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled in the courts of the UK jurisdiction.

11. Contact Us

For any questions regarding these Terms, please contact us:

Kick Removals
📧 Email: kickremovals@gmail.com
🌐 Website: https://kickremovals.co.uk